/* VC Customer Connect 4.3.9 — polished responsive customer UI */
#vccc-widget{position:fixed;right:20px;bottom:20px;z-index:2147483000;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;color:#171717;line-height:1.4}
#vccc-widget *,#vccc-widget *::before,#vccc-widget *::after{box-sizing:border-box}
#vccc-widget button,#vccc-widget input{font:inherit}
#vccc-widget button{cursor:pointer;-webkit-tap-highlight-color:transparent}
#vccc-widget [hidden]{display:none!important}
#vccc-widget .vccc-panel[hidden],#vccc-widget #vccc-ident[hidden],#vccc-widget #vccc-chat[hidden]{display:none!important}

.vccc-fab-stack{display:flex;flex-direction:column;align-items:flex-end;gap:10px}
.vccc-fab{position:relative;width:58px;height:58px;border:0;border-radius:50%;display:grid;place-items:center;color:#fff;background:#e60012;box-shadow:0 8px 24px rgba(0,0,0,.20),0 2px 5px rgba(0,0,0,.12);transition:transform .2s ease,box-shadow .2s ease}
.vccc-fab:hover{transform:translateY(-2px) scale(1.03);box-shadow:0 12px 28px rgba(0,0,0,.24)}
.vccc-fab:focus-visible,.vccc-close:focus-visible,.vccc-primary:focus-visible,.vccc-compose button:focus-visible{outline:3px solid rgba(230,0,18,.24);outline-offset:3px}
.vccc-fab svg{width:27px;height:27px}
.vccc-fab-chat{animation:none}
.vccc-fab-call{animation:vcccShake 6s ease-in-out infinite}
.vccc-fab-dot{position:absolute;right:1px;top:1px;width:13px;height:13px;border-radius:50%;background:#20c66b;border:2px solid #fff;animation:vcccPulse 2s infinite}

.vccc-panel{position:absolute;right:0;bottom:calc(100% + 16px);width:380px;max-width:min(380px,calc(100vw - 24px));background:#fff;border:1px solid rgba(0,0,0,.07);border-radius:20px;box-shadow:0 18px 55px rgba(0,0,0,.22);overflow:hidden;transform-origin:bottom right;animation:vcccPanelIn .18s ease-out}
.vccc-panel.vccc-form-mode{height:auto;max-height:min(760px,calc(100vh - 40px))}
.vccc-panel.vccc-chat-mode{height:560px;max-height:calc(100vh - 40px);display:flex;flex-direction:column}

.vccc-head{min-height:72px;flex:0 0 auto;background:linear-gradient(135deg,#e60012 0%,#ed0015 65%,#c90010 100%);color:#fff;padding:12px 14px;display:flex;justify-content:space-between;align-items:center}
.vccc-head-info{display:flex;align-items:center;gap:10px;min-width:0}
.vccc-head-info>div:last-child{min-width:0}
.vccc-head strong{display:block;font-size:15px;line-height:1.25;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vccc-avatar{width:42px;height:42px;flex:0 0 42px;border-radius:13px;background:#fff;color:#e60012;display:grid;place-items:center;font-weight:800;font-size:13px;box-shadow:0 4px 10px rgba(0,0,0,.12)}
.vccc-online{margin-top:3px;font-size:11px;opacity:.95;display:flex;align-items:center;gap:5px}
.vccc-online i{width:7px;height:7px;background:#37e17d;border-radius:50%;box-shadow:0 0 0 3px rgba(55,225,125,.18);animation:vcccPulse 2s infinite}
.vccc-close{width:40px;height:40px;flex:0 0 40px;border:0;background:rgba(255,255,255,.08);color:#fff;font-size:27px;line-height:1;border-radius:11px;opacity:.95}
.vccc-close:hover{background:rgba(255,255,255,.17)}

.vccc-ident,.vccc-body{padding:18px;overflow-y:auto;-webkit-overflow-scrolling:touch}
.vccc-ident{min-height:0}
.vccc-welcome{display:flex;gap:11px;align-items:flex-start;margin-bottom:15px;padding:13px;border-radius:14px;background:#f6f7f8}
.vccc-welcome-icon{width:34px;height:34px;flex:0 0 34px;border-radius:10px;background:#fff;color:#e60012;display:grid;place-items:center;font-weight:800;box-shadow:0 3px 9px rgba(0,0,0,.08)}
.vccc-title{font-size:16px;font-weight:800;margin:0 0 2px}
.vccc-welcome p,.vccc-call-intro p{font-size:12px;line-height:1.5;color:#686868;margin:2px 0 0}
#vccc-widget label{display:block;font-size:12px;font-weight:700;color:#4e4e4e;margin:12px 0 0}
.vccc-panel input{display:block;width:100%;height:48px;padding:0 13px;margin-top:6px;border:1px solid #dedede;border-radius:12px;background:#fff;color:#222;outline:none;transition:border-color .18s,box-shadow .18s,background .18s}
.vccc-panel input::placeholder{color:#999}
.vccc-panel input:focus{border-color:#e60012;box-shadow:0 0 0 3px rgba(230,0,18,.08)}
.vccc-primary{width:100%;height:48px;margin-top:14px;border:0;border-radius:12px;background:#e60012;color:#fff;font-weight:750;box-shadow:0 5px 13px rgba(230,0,18,.2);transition:transform .18s,box-shadow .18s,opacity .18s}
.vccc-primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 8px 17px rgba(230,0,18,.24)}
.vccc-primary:disabled,.vccc-compose button:disabled{opacity:.62;cursor:not-allowed;transform:none}
.vccc-primary span{margin-left:7px;font-size:18px;vertical-align:-1px}
.vccc-trust{font-size:10px;color:#858585;text-align:center;margin-top:10px}.vccc-trust span{color:#18a957;font-weight:800}
.vccc-form-error{margin-top:10px;padding:9px 11px;border-radius:10px;background:#fff1f1;color:#bd0010;font-size:12px;line-height:1.45;border:1px solid #ffd4d4}

#vccc-chat{min-height:0}
#vccc-widget .vccc-panel.vccc-chat-mode #vccc-chat{display:flex;flex-direction:column;flex:1;min-height:0}
#vccc-messages{flex:1;min-height:0;overflow:auto;padding:14px;background:#f5f6f7;scroll-behavior:smooth;overscroll-behavior:contain;-webkit-overflow-scrolling:touch}
#vccc-messages::-webkit-scrollbar{width:6px}#vccc-messages::-webkit-scrollbar-thumb{background:#c9c9c9;border-radius:10px}
.vccc-msg{display:flex;flex-direction:column;align-items:flex-start;margin:8px 0;max-width:84%}
.vccc-msg span{padding:10px 12px;border-radius:15px 15px 15px 5px;background:#fff;color:#242424;font-size:13px;line-height:1.45;box-shadow:0 1px 3px rgba(0,0,0,.06);word-break:break-word;white-space:pre-wrap}
.vccc-msg small{font-size:9px;color:#969696;margin-top:3px;padding:0 3px}
.vccc-msg.customer{margin-left:auto;align-items:flex-end}.vccc-msg.customer span{background:#e60012;color:#fff;border-radius:15px 15px 5px 15px;box-shadow:0 2px 5px rgba(230,0,18,.15)}
.vccc-msg.agent span{background:#fff}.vccc-msg.system{max-width:100%;align-items:center}.vccc-msg.system span{background:#e9eaec;color:#626262;font-size:11px;border-radius:10px;text-align:center}
.vccc-msg-pending{opacity:.72;transition:opacity .2s ease}
.vccc-compose{display:flex;gap:8px;padding:10px;border-top:1px solid #eee;background:#fff;flex:0 0 auto}
.vccc-compose input{height:44px;margin:0;flex:1;min-width:0;border-radius:12px}
.vccc-compose button{width:46px;height:44px;flex:0 0 46px;border:0;border-radius:12px;background:#e60012;color:#fff;font-size:18px;font-weight:800;display:grid;place-items:center}

.vccc-call-intro{display:flex;gap:10px;padding:12px;background:#f7f7f8;border-radius:13px;margin-bottom:5px}.vccc-call-icon{width:36px;height:36px;border-radius:10px;background:#fff;color:#e60012;display:grid;place-items:center;font-weight:800;flex:0 0 36px}
.vccc-call-intro strong{font-size:14px}.vccc-body small{display:block;color:#888;font-size:10px;line-height:1.5;margin-top:9px;text-align:center}

.vccc-spinner{display:inline-block;width:15px;height:15px;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;border-radius:50%;vertical-align:-3px;margin-right:5px;animation:vcccSpin .7s linear infinite}
@keyframes vcccSpin{to{transform:rotate(360deg)}}
@keyframes vcccPanelIn{from{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}
@keyframes vcccPulse{0%,100%{box-shadow:0 0 0 0 rgba(32,198,107,.35)}50%{box-shadow:0 0 0 6px rgba(32,198,107,0)}}
@keyframes vcccShake{0%,82%,100%{transform:rotate(0) translateX(0)}84%{transform:rotate(-5deg) translateX(-1px)}86%{transform:rotate(5deg) translateX(1px)}88%{transform:rotate(-3deg) translateX(-1px)}90%{transform:rotate(3deg) translateX(1px)}92%{transform:rotate(0) translateX(0)}}

@media(max-width:600px){
  #vccc-widget{left:10px;right:10px;bottom:calc(10px + env(safe-area-inset-bottom));pointer-events:none}
  #vccc-widget .vccc-fab-stack{pointer-events:auto;align-items:flex-end;gap:8px}
  #vccc-widget .vccc-fab{width:56px;height:56px;min-width:56px;min-height:56px;touch-action:manipulation}
  #vccc-widget .vccc-fab svg{width:25px;height:25px}
  #vccc-widget .vccc-panel{pointer-events:auto;position:fixed;left:0;right:0;bottom:0;width:100%;max-width:none;margin:0;border:0;border-radius:22px 22px 0 0;box-shadow:0 -12px 45px rgba(0,0,0,.20);animation:vcccMobileIn .2s ease-out;overflow:hidden;padding-bottom:env(safe-area-inset-bottom)}
  #vccc-widget .vccc-panel.vccc-form-mode{height:auto;max-height:calc(var(--vccc-vh,100vh) - 24px)}
  #vccc-widget .vccc-panel.vccc-chat-mode{height:min(78vh,760px);height:min(78dvh,760px);max-height:calc(var(--vccc-vh,100vh) - 8px)}
  #vccc-widget .vccc-head{min-height:68px;padding:13px 12px 10px;position:relative}
  #vccc-widget .vccc-head::before{content:"";position:absolute;top:6px;left:50%;width:38px;height:4px;border-radius:999px;background:rgba(255,255,255,.55);transform:translateX(-50%)}
  #vccc-widget .vccc-close{width:44px;height:44px;flex-basis:44px;font-size:29px;touch-action:manipulation}
  #vccc-widget .vccc-avatar{width:40px;height:40px;flex-basis:40px}
  #vccc-widget .vccc-ident,#vccc-widget .vccc-body{padding:16px;overflow:auto;-webkit-overflow-scrolling:touch}
  #vccc-widget .vccc-welcome{padding:12px;margin-bottom:10px}
  #vccc-widget .vccc-welcome p{font-size:12px}
  #vccc-widget label{font-size:12px;margin-top:11px}
  #vccc-widget .vccc-panel input{height:50px;min-height:50px;font-size:16px;border-radius:13px}
  #vccc-widget .vccc-primary{height:50px;min-height:50px;font-size:15px;border-radius:13px}
  #vccc-widget #vccc-messages{padding:12px 11px 10px}
  #vccc-widget .vccc-msg{max-width:88%;margin:6px 0}
  #vccc-widget .vccc-msg span{font-size:14px;line-height:1.45;padding:10px 12px}
  #vccc-widget .vccc-msg small{font-size:10px}
  #vccc-widget .vccc-compose{padding:8px 10px calc(8px + env(safe-area-inset-bottom));gap:7px}
  #vccc-widget .vccc-compose input{height:48px;min-height:48px;font-size:16px;border-radius:13px}
  #vccc-widget .vccc-compose button{width:48px;height:48px;min-width:48px;flex-basis:48px;border-radius:13px}
  #vccc-widget .vccc-call-intro{padding:11px}
  html.vccc-modal-open,body.vccc-modal-open{overflow:hidden;overscroll-behavior:none}
  body.vccc-modal-open{touch-action:none}
  body.vccc-modal-open #vccc-widget .vccc-panel{touch-action:auto}
}
@media(max-width:380px){
  #vccc-widget{left:8px;right:8px;bottom:calc(8px + env(safe-area-inset-bottom))}
  #vccc-widget .vccc-panel.vccc-form-mode{max-height:calc(var(--vccc-vh,100vh) - 16px)}
  #vccc-widget .vccc-panel.vccc-chat-mode{height:min(84vh,760px);height:min(84dvh,760px)}
  #vccc-widget .vccc-ident,#vccc-widget .vccc-body{padding:13px}
  #vccc-widget .vccc-welcome-icon{display:none}
}
@media(max-width:600px) and (orientation:landscape){
  #vccc-widget .vccc-panel{border-radius:0}
  #vccc-widget .vccc-panel.vccc-form-mode{max-height:100vh;max-height:100dvh}
  #vccc-widget .vccc-panel.vccc-chat-mode{height:100vh;height:100dvh}
}
@media(prefers-reduced-motion:reduce){
  #vccc-widget .vccc-fab-call,#vccc-widget .vccc-fab-dot,#vccc-widget .vccc-online i,#vccc-widget .vccc-panel,.vccc-spinner{animation:none}
}
@keyframes vcccMobileIn{from{opacity:0;transform:translateY(18px)}to{opacity:1;transform:none}}

/* V4.3.9 hardening */
#vccc-widget,#vccc-widget *{box-sizing:border-box}
#vccc-widget .vccc-panel[hidden],#vccc-widget #vccc-ident[hidden],#vccc-widget #vccc-chat[hidden],#vccc-widget .vccc-form-error[hidden]{display:none!important}
#vccc-widget button,#vccc-widget input{font-family:inherit}
#vccc-widget button{cursor:pointer}